January 26 | Online

Intelligent Automation, a Revolution for Shared Services Centers?

How is automation changing the SSC landscape?
Intelligent Automation, a Revolution for Shared Services Centers?

Time & Location

January 26

About the Round Table

Finance and Accounting (F&A) back-office processes have been at the foundation for a majority of Shared Services Centers (SSC’s). Today, against the backdrop of shortage of expert talents, new technologies like robotic process automation (RPA) and Intelligent Automation (IA) are introduced in SSC’s but also in the main organization. This is leading to some fundamental questions:

  • How is IA reshaping the SSC organization, localization and functions?
  • Will it lead to more or less SSC’s, more or less offshoring?
  • How to train existing staff on new technologies ?
  • How to hire and retaining new talents?
  • How to balance efficiency and productivity of SSC’s with constant innovation brought by new technologies?


Armand Angeli

Chairman of RPA, Intelligent Automation, Shared Services, and Outsourcing DFCG, the French Centre of CFOs


Carlo Peretti VP Finance - Global Director Business Shared Services Program, LafargeHolcim ---- Christophe Bollard Global Business Services Leader, EY ---- Rahul Malhotra Senior Director – SSC Operations & Global Process Owner QTC, Avis Budget Group ---- Jean-Luc Michel Head of Operational Unit SSC, Nissan Automotive Europe

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